Care Services in Sheffield Rated Inadequate Over Staff Shortages
Sheffield-based home care business Solsken Limited was given an inadequate rating by care watchdogs-CQC inspectors.
One of the reasons cited by the Care Quality Commission as the reason for this was “substantial and frequent” staff shortages.
CQC inspectors also said that the majority of the families they interviewed expressed concerns over the staffing at the home.
Solsken has said it will endeavour to tackle the issues raised in the report
Inspectors found that Solsken Limited, which supports people in their own homes, did not have enough staff “to keep patients safe from avoidable harm and to provide care and treatment”.
This is the outcome of the full inspection carried out in February as a follow up on a warning issued to the service in July 2021 to make significant improvements.
The care home said they were "extremely disappointed" by the findings of the latest inspection but promised to address concerns.
According to the CQC report, the NHS funded company provides care to 13 patients.
The following were the areas of concern which Inspectors say have not been fully addressed since the last inspection on the facility;
- Insufficient staff to cover all shifts resulting in family members often having to provide care themselves
- Excessive working hours and staff not able to take breaks
- Staff not feeling valued
- Managers not ensuring that staff tasked with training others were competent
- Little understanding of the importance of culture
The CQC report also says that more than half of the families the inspectors spoke to expressed concerns about the staffing in the home saying that they regularly have to provide care for themselves due to staff shortage and it was impacting their health.
On the good side, the report says that care records were “holistic and personal” while some patients and their families said staff treated patients with compassion and kindness, respected privacy and took account of individual needs.
Also commendable is that Solsken Limited ensured all staff completed mandatory training, controlled infection risk well as noted by the Inspectors.
The service in a statement said: "Solsken are extremely disappointed with the findings of our most recent report and have taken onboard all recommendations from the Care Quality Commission. We will endeavour to address all points raised and to ensure Solsken delivers a safe and effective service to all.”
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