Goldcrest Care Home In Weymouth Rated Inadequate
The Care Quality Commission (CQC) said Goldcrest in Weymouth, which cares for people with dementia, had too few trained staff and did not always treat residents with dignity and respect.
The care home incorrectly keeps its residents and visitors locked in rooms without appropriate authority and its services has been rated inadequate.
After the visit in July, the care home fell from good to the lowest grade. The care home has since been approached for comment following the report.
According to the CQC, “serious concerns” about people’s safety were discovered on the first day of its three-day visit. The Health Watchdog said it ensured "immediate actions" were taken to address the failings.
Among other things, the CQC found that medicines were not safely managed and people were not helped to move when they needed it. Additionally, the home was not tidy and staff did not wear protective equipment appropriately.
An independent care consultant was appointed to proffer solutions to the concerns raised and also provide support for the newly appointed manager at the time.
Further findings showed that people were put at risk of harm as there wasn’t sufficient investigation into the allegations of abuse raised by a member of staff; the said allegation was not reported to appropriate bodies including the CQC.
Inspectors also said internal doors were used to restrict movement of people without appropriate authority. A relative to one of the residents said they had been locked in a room with their relative and two other people when they came for a visit.
Following the inspection, measures have been taken to remove the use of locks where they were not necessary for the safety of people.
The CQC said staff talked to their colleagues in communal areas without being discreet about the support residents needed with their continence.
One member of staff pointed out a person who needed "draining off" while another spoke loudly about "toileting" the resident they were walking through the home's lounge.
The CQC has placed the care home into special measures and will be inspected again within six months.
Making Claims For Care Home Neglect
Oftentimes, people do require the services of care homes for their elderly or vulnerable relatives who need round the clock care from caregivers. Of course, we expect that our relatives are well cared for and do not suffer any form of care home neglect. It is therefore unfortunate when residents of care homes are neglected or suffer different forms of physical, emotional or verbal abuse.
When your loved one has suffered from care home abuse or negligence which has resulted in pain, injury or trauma, you can make care home claims on their behalf.
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